Help

Downloading Your Product

How do I access my download links?: Your download links are stored in your MY MEDIA section. Click the button at the top of the page that says MY MEDIA. If you are not logged in, you will be prompted to do so at that moment.
My download didn't work the first time. Can I try it again?: Yes you sure can! All of your download links are stored in your MY MEDIA so you can go back to download your media whenever you need to.
What is the user license agreement for the media I have purchased?: You can find a link to the license agreement on the footer at the bottom of every page, or you can click here to download it.

Purchasing From Our Store

Can I call and place a phone order?

Yes, give us a call at (804) 205–9724 m-f 9-5pm CST.

I need technical support for the product I purchased from you, who do I call?

Excellent question. Call us toll-free at (804) 205–9724. You can also send an email to info@playbackmedia.com

Can I pay with Check?

Yes, but we must receive the check before we will ship your order. Call and place a phone order at (804) 205–9724 m-f 9-5pm CST.

What methods of payment do you accept?

We are happy to accept the following major credit cards: Visa, American Express, MasterCard, and Discover.

How can I let you know that my order should be tax-exempt?

First of all, if you're not in the great state of Texas then don't worry… you won't be charged sales tax. If you are in Texas you will be charged sales tax on your first order, but then all you have to do is fax proof of your tax-exempt status to us at 469-375-2561. Give us 5-7 business days to process everything and we will credit your account in the amount of the sales tax you were charged. All of your future orders will then be automatically tax-exempt.

Why was my credit card denied?

Be sure to check the following items if your credit card was denied:

Make sure that you have entered your 16-digit credit card number correctly (without dashes)
Make sure that the card you are using has not expired
Make sure that the name on your Playback Media account matches the name on your card
Make sure that the billing address on your Playback Media account matches the billing address on your card. This is the address where your account statement gets mailed.
Make sure you are entering the correct security code from the back of your card.

If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.

When I attempt to add a product to my cart it says my cart is empty, is this a problem with the site or with my computer?

Most likely your web browser is set to block cookies, which prevents our website from remembering which items you wanted to purchase. If you are using Internet Explorer on a PC you can go to Tools » Internet Options » Security and adjust your settings to allow cookies from our website. Mac users should go to Preferences » Security in their browser and likewise adjust the settings.

General Questions and Search

Where can I find: the links to Download my files, view my order history, track shipment, and all things about my account?: By logging in to the "My Account" section. From our home page, click the "My Account" button to sign in. In the account section, you will see your information that we have on file. You can change any of your info such as email or password. You can update your address. You can also see all of your orders, and track the status on shippable volumes.; When you click on "View order" next to any order you will be taken to another helpful page. Here you will see the download links for the files. You can also print your invoice if you need to.
Can I play loops and mini-movies in Powerpoint?: Yes, but keep in mind that Powerpoint versions prior to 2010 do not allow text over motion backgrounds. PowerPoint 2010 does allow for text over video. Mini-movies should play fine in all versions of PowerPoint. To insert media into your powerpoint presentation: Open a new or existing PowerPoint presentation. From the Insert Menu select Movies and Sounds and choose "Movie from a File."
What is my Playback Media login or password?: Your login is the email address you used when you first registered with us. If you have forgotten your password you can request a new one on the login page. Your password will be sent to your email address shortly.
How do I open a .ZIP file?: Once you have downloaded a file, simply double click on the file and your computer should automatically "unzip" the file. If not, you may need the free "stuffit expander" which can be downloaded HERE. A .ZIP file is a compressed file that will allow you to download from the Playback Media store quicker than if the files were in their uncompressed (MPEG-1, JPEG, etc.) form.
I cannot view any of the video previews on your site, is this a problem with the site or with my computer?: In order to view our video previews you will need the Flash Video Player. You can download it for free here.